Business Smartz Workshop

Customer Service that exceeds your customer's expectations translates into increased bottom-line profits. This experiential workshop will help put you on the fast track to create high quality experiences for customers. You will learn effective communication and listening skills, and simple techniques to convert difficult situations into win-win relationships. The presenter, David Saxby, is a 20-year veteran of sales and customer service. His unique approach to Adult Learning increases both retention and application of skills.