Business Smartz Workshop

Handling Difficult Customer Situations. Your success is not determined by the quality of your products alone. The true test comes when the going gets "hairy." Do you have a clearly articulated method and philosophy for handling those difficult situations? An angry customer can be an opportunity or a disaster. Every person working for you needs to know how to handle these delicate opportunities. And, if you are the owner or manager, your job is to model the behavior. The presenter, Beth Terry, is a professional speaker, author and columnist.