Providing Superior Customer Service

Providing Superior Customer Service

We lost another customer today. I wish I could get my employees to understand the importance of good customer service . . .

It often takes months to gain a new customer…and only minutes to lose them.  And when you interview lost customers about their reasons for ditching you, the results are shocking.  In most cases, all it would have taken to keep them was a little TLC.  

If this sounds familiar, PivotPoint Providing Superior Customer Service is for you. 

Who Should Attend

PivotPoint Providing Superior Customer Service is designed to help ALL employees -- not just sales, marketing or customer service staff – understand the importance of customer service and its role in organizational success.

Upon completion, participants will understand the organization's values and philosophy regarding serving customers, the importance of customer retention, and how to use individual interaction to create customer loyalty and organizational success.

Participants meet weekly for four (4) weeks. Each session is 2 1/2 hours in length.  This process enables participants to develop customer service skills by applying and practicing what they’ve learned between sessions.  Each session will end with specific goals and action steps to be accomplished by the next session.

What’s In It For YOU

Companies whose employees attend this program will enjoy happier, more loyal customers and greater customer retention, and will develop a reputation for customer service excellence.  This strengthened focus on attracting, servicing, and keeping customers will result in higher revenues, improved profits, and a more stable future.

The PivotPoint Difference

Repetition. Repetition. Repetition. Spaced repetition, that is. Education experts agree that there is much higher retention of subject matter when a student is exposed to the material repeatedly over several spaced intervals.  Instead of offering a day-long seminar where a participant is exposed to a large quantity of information over a relatively short period of time, we present the subject matter in 2 1/2 hour sessions over 4 weeks.  The result is that participants get a much higher return on their investment in skills development.

Additionally, the P2 process holds participants accountable for taking action during the programs.  Participants will be required to:

§         Attend every session, complete all assignments, and be prepared to share their experiences--positive and negative--with the rest of the participants throughout the program.

§         Complete exercises that may seem difficult at first, but that have been proven to get positive results.

§         Meet with their supervisor after each session to review progress and discuss the relevance of the program to their individual job. At eh conclusion of the program, participants will review results of the Pre- and Post-test evaluation to establish performance goals for themselves. 

This program is not for everyone.  It is for independent professionals who are serious about changing their behavior to improve their effectiveness.  The P2 process – combining “spaced repetition” learning with accountability for implementing program concepts and techniques – results in positive behavior changes and improved business performance.

Money Back Guarantee

We are so confident in this program’s ability to help you attract more clients and significantly increase your revenues that we will offer you this guarantee:  Any participant who is not satisfied with the effectiveness of the facilitation process or the quality of the course materials by the end of the program’s third session will be entitled to his/her money back, less the cost of program materials.